Please visit our membership page for all the details of becoming a member and the different types of membership.

• This offer applies to standard paid admission tickets to Hatton Adventure World only.
  To qualify for a refund, guests must purchase a full-time Hatton membership within 14 days of their original visit date.
  The cost of the original admission ticket(s) will be refunded in full upon successful purchase of a qualifying membership.
  Refunds are issued on a like-for-like basis, up to the number of memberships purchased (e.g. if 4 day tickets were purchased but a membership covering 3 people is bought, only 3 admission tickets will be refunded).
  Refunds apply to day tickets only and exclude any add-ons, extras, or special event upgrades unless otherwise stated.
  Proof of visit (valid ticket or receipt) must be provided at the time of membership purchase.
  The refund will be issued via the original payment method where possible, or an alternative method at management’s discretion.
  This offer is non-transferable and can only be redeemed by the original ticket holder(s).
  Offer cannot be used in conjunction with any other promotion, discount, or multi-buy ticket.
  Only one refund per membership purchased.
  Hatton Adventure World reserves the right to withdraw or amend this offer at any time without prior notice.

  Refund applies when purchasing a full-time membership only.

Please contact the membership team membership@hattonworld.com or call 01926 843411 Option 2.

No, members are entitled to free parking. This can be prebooked online or at the admission kiosk on arrival.

Enjoy 10% off at Snorty’s Restaurant and Goldrush, your membership card must be presented at the till when paying.  Please note, this discount does not apply to external catering providers offering services at our site for events.

When you become a Hatton Adventure World Member, you unlock a fantastic range of exclusive benefits to make every visit even more fun and great value. Enjoy perks such as Bring a Friend FREE offers, discounts on catering and retail, exclusive members evenings, plus savings on birthday parties, and so much more!

During selected promotional months, each member can bring one friend FREE of charge. This offer is available during specific months only, please check our website or members newsletter for current dates and full details.

Get 10% off food at Hatton Arms! For details further details please email enquiries@hattonarms.com. This discount cannot be combined with other offers, and the card must be presented at the time of payment.

The 10% discount is valid Monday to Friday, from 2:00 PM to 6:00 PM. The discount applies to both food and drinks purchased during the eligible time.

Yes, unlike our normal full time and other termtime memberships the Parent and Toddler pass covers any adult, with a named child.

If you’re a current full-time member, you can refer a friend to become a full-time member too, and both of you will receive a £25 voucher to spend at Toy Mad or in Catering.

• You (the referrer) get a £25 voucher.

• Your friend (the new member) gets a £25 voucher too.

• Vouchers can be used in Toy Mad or Catering at Hatton World. (Valid from 1 month of issue).

• These cannot be used against memberships themselves.

• You must be a current full-time member.

• Your friend must join as a full-time member (adult or child).

• This offer is one per account — not per individual or membership type.

  • Example: If your friend takes out a membership for 1 adult and 1 child, only 1 voucher is issued for their account.

1. Email membership@hattonworld.com with your friend’s email address.

2. Our team will:

   • Send your friend a sign-up link. (Or they can sign up directly from our website).

   • Ask them to send proof of membership purchase.

3. Once payment has cleared (can take up to 7 working days), both of you will receive:

   • An email confirming your voucher is ready.

   • Your £25 voucher will be sent to the Admissions desk for collection on your next visit.

This full process can take up to 14 working days.

You’ll be able to pick it up from the Admissions Team after you get the confirmation email from the Membership team. The Kiosk will already have the voucher ready for you!

No. Any discounted or special-offer memberships (including promotional rates or limited-time deals) are not eligible for additional benefits such as our “refund your original visit” offer. This benefit is reserved exclusively for full-price membership purchases.