Enchanted Christmas Kingdom FAQs
Christmas FAQs
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Enchanted Christmas Kingdom FAQs
Is the visit to Father Christmas Grotto one on one?
Your visit to Father Christmas will be an intimate group experience, with each family having the opportunity to have a photo taken with Father Christmas where he will also present each child with their magic key.
Can I take photos inside Father Christmas’ Grotto?
At the end of the grotto experience each child will have the chance to sit with the man himself to have their photo taken. You are welcome to take your own photos. We will also have a professional photographer in there, where you can get the opportunity to purchase these special photos.
Is my Arrival time the time I book online?
No, the time you book online is your time to visit Father Christmas Grotto, we recommend being at the Land of the Elves 15mins before your time slot, to allow time to travel through the Ice tunnels, where you will meet your Guide Elf at the end, who will take the group on a woodland Journey to find Father Christmas’ Grotto. If your Father Christmas time slot is later in the day please arrive earlier and do the other activities before visiting Father Christmas. The park opens at 09:30.
How much time should I allow?
Please allow a minimum of 3-hours for your visit to the Enchanted Christmas Kingdom, there is a full days’ worth of wonderful activities to enjoy, and we wouldn’t want you to miss out!
Do I have to book ahead, or can I pay on the day?
Due to limited capacity, you will be required to book in advance of your arrival. Book Now
If I upgrade to the Create-a-bear, will I also get a toy from the toy shop?
Yes, all children will get to choose a toy from Father Christmas’ toyshop. If you upgrade to the Create-a-bear experience your child will also get to visit the exclusive Create-a-bear workshop and build their very own bear.
Do I require a time slot for Create-a-bear?
No, you can go and create your bear anytime from 10am when the workshop opens.
Are outfits included in the Create-a-bear price?
No, outfits are not included in the price. We will have a selection available for purchase on the day should you wish to dress your bear.
Can I upgrade to Create-a-bear on the day?
Yes, however you will be charged £15 on the day and if adding within 5 days of your booking. Please call the office on 01926 843411 to add a Create-a-bear before your visit.
Do you offer a carer pass?
Yes, disabled guests are entitled to a free carer. Please note we may ask for documentation, this can include DLA, PIP, Doctors note, Blue Badge or and additional need documentation.
What does the ticket include?
All the activities are included in your Enchanted Christmas Kingdom ticket apart from the Create-a-bear experience which will only be accessible to those who choose to upgrade. All our usual Hatton Adventure World activities will also be included in the price of your ticket.
Do Adults have to pay?
Yes, everyone entering the Enchanted Christmas Kingdom will need to purchase a ticket to have access to all the activities (Members must also have paying tickets to be able to access the Christmas activities). Children MUST be accompanied
Do Under 2’s have to pay?
Yes, everyone entering the Enchanted Christmas Kingdom will need to purchase a ticket to have access. Under 2’s will be able to select a toy from a selection of under 2’s toys from Father Christmas’ toy shop. Under 2’s will not receive a gingerbread person.
Can I visit during December without having to do the Enchanted Christmas Kingdom?
Non-members will only be able to access the park during selected days over December for a Non-Enchanted Christmas kingdom visit. Members will be able to visit any day but will only be able to access the Enchanted Christmas Kingdom activities with a valid Enchanted Christmas Kingdom ticket, this is for both Adult and Child members.
Are the tickets refundable?
The tickets are non-refundable. Please note tickets can be changed in certain circumstances, subject to availability.
What happens if it rains?
We operate in all weathers. We advise to wear warm and appropriate clothing and footwear. Waterproof clothing and wellies advised.
Can I bring my dog?
Unfortunately, only task trained assistance dogs only are allowed into Hatton Adventure World & Enchanted Christmas Kingdom.
What parking facilities do you have?
We have masses of parking; parking is £2 all day. This can be booked online, at the admission kiosk when entering or at the pay machine located in the Shopping Village when leaving.
Is Enchanted Christmas Kingdom wheelchair and pushchair friendly?
Yes, our paths around the Adventure World are hard-standing. However as a outside, working farm these can be uneven in places. Wheelchairs are welcome inside Father Christmas’ Grotto however pushchairs are not.
Is Hatton’s Christmas Light Trail included in my Enchanted Christmas Kingdom ticket?
No, but inside our Enchanted Christmas Kingdom we have our illuminating experience this is a small manmade forest, full of fairy lights where you wear magical glasses for this short experience.
Hatton’s Christmas Light Trail is separate to Hatton Adventure World and Enchanted Christmas Kingdom, this is a 1-mile 40 display light trail through the Hatton Estate. When booking Enchanted Christmas Kingdom you receive a discount off the light trail.
What are Gingerbread ingredients & allergens?
Standard Gingerbread:
Wheat flour (with added calcium, iron, niacin (B3) and thiamine (B1)), Sugar, Golden Syrup, Vegetable Oils (Palm Oil, Rapeseed Oil, Sunflower Oil), Ground Ginger, Raising Agent: Sodium Bicarbonate.
For allergens, including cereals containing glutens, see ingredients in BOLD.
Also may contain egg, milk, soya and nuts.
If you require a Gluten Free Gingerbread, we recommend bringing your own to decorate as we only have a limited supply of Gluten Free Gingerbread available. If not possible please ask the Elf in the Gingerbread decoration marquee for one if required.
Brown Rice Flour, Brown Sugar, Invert Sugar Syrup, Gluten Free Oat Flour, Rapeseed Oil, Tapioca Starch, Palm Oil, Egg, Water, Yellow Pea Flour, Ginger Powder, Raising Agent: Sodium Hydrogen Carbonate; Thickener: Xanthan Gum; Flavourings, Emulsifier: Mono- and Diglycerides of Fatty Acids.
For allergens, see ingredients in BOLD.
Also, not suitable for customers with an allergy to peanuts or nuts due to manufacturing methods.
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