Here are the most frequently asked questions about Hatton World. If you cannot find what you are looking for, please feel free to email us at email@example.com
General Park FAQs
In light of the recent announcement by the Government it is with deepest regret that we have taken the extremely sad and difficult decision to temporarily close Hatton Adventure World. Hatton Shopping Village is also closed with the exception of the Electric Bike Shop (in accordance with Government regulations) for all bicycle and e-bike sales.
This is an unprecedented situation and it is critical that we consider the wellbeing and safety of our Members, visitors and staff at all times. We thank you for your patience, understanding and continued support during this time.
Our animals will continue to receive the highest level of care during this temporary closure and please do keep an eye on our social media channels and website for our latest news. We’ll be keeping you updated with news of our animals and stories from around the farm.
Once again, we would like to thank each and every one of our customers and staff for their understanding in these extremely challenging circumstances and we hope to see you all again very, very soon
I’m a Hatton Member. What happens to my membership during the time you are closed ?
If you are a Member who pays by Direct Debit, we will amend our system so that going forward, all monthly Direct Debits will be for just 1p. This allows us to keep your membership active so that after we re-open we can easily restart your Direct Debit at the lifetime price you are currently paying. We will then donate all the 1p’s we have collected to our chosen charity.
For annual payment Members, for however long we are closed, we will add on the same amount of time to your Membership after the current expiry date.
I have a birthday party booked – what happens ?
All birthday parties can be rebooked for an alternative date in the future. Please call our office on 01926 843411 to reschedule.
How long will you be closed for ?
Unfortunately we are unable to give any accurate indication of timeframe, but we continue to follow the advice of our Government and Public Health England. Any updates will always be posted first on our website and social media channels
Can I book tickets for any future dates ?
As we are currently unsure as to how long we will be closed, we have temporarily disabled our booking system. Please keep an eye on our website and social media for any updates to this.
Will the animals still be looked after while you are closed ?
Absolutely ! We are a family business and our animals are very much part of the family. The Arkwrights are busy feeding and caring for them, together with lots of love and attention during the period we are closed.
How old do children have to be to enter the park?
Children are aged 2-14 years. Visitors under 14 years must be accompanied by an adult (18 years+).
Under 2′s are FREE (excluding Enchanted Christmas Kingdom Event).
Visitors over 14 years must purchase an adult ticket.
Can you just visit the Soft Play (Superslide Mania) without paying entry to the Adventure World?
Snorty’s Superslide Mania is part of Hatton Adventure World and as such cannot be used independently.
When we had the huge soft play centre developed it was part of the planning consent that the facility was integral to the Adventure World. Once entry is paid visitors can enjoy not only the soft play but our animals, shows, funfair rides, bouncy castles, tractor ride (seasonal) and outdoor adventure play all at no extra cost.
Can I bring my dog to Hatton Country World?
Unfortunately only licensed assistance dogs are allowed into Hatton Adventure World.
You are very welcome to bring your dog (as long as it is well behaved and on a lead) to Hatton Shopping Village and on the many walks of the Hatton Estate.
Can we camp in our tent at Hatton Country World?
We are unable to accommodate tent campers at Hatton Country World. We do however have a Caravan Club Certificated Location Site on which we can take up to 5 vans, all with electric hook up available.
Can we use Vouchers to enter the park?
Please note that third party promotions and vouchers are not valid for entrance to Hatton Adventure World on bank holidays, Character Days, during Pumpkin Week and during the Enchanted Christmas Kingdom.
Is there any entry charge for the Shopping Village?
Entry to the Shopping Village is FREE.
What parking facilities do you have?
We have masses of FREE parking. Usually on hard standing but over the summer months when we are very busy you may be directed into the surrounding fields for parking. We also have disabled parking available.
Coaches are also welcome and FREE to park at Hatton Country World. Please follow the signage and ring the telephone number details upon arrival.
Can we bring a picnic to Hatton Country World?
You are very welcome to bring a picnic. Both in the Shopping Village and also the Adventure World we have a number of picnic benches where you can enjoy your picnic.
You cannot however take your own food into our Restaurants where the tables are reserved for those people having purchased refreshments and meals in these areas.
What undercover facilities do you have if the weather is bad?
Hatton Adventure World really is an all-weather attraction now. We have the largest soft play centre in the Midlands (Snorty’s Superslide Mania), a large barn area called Farmyard Favourites with lots of animals and also our Guinea Pig Village plus indoor Falconry center.
At weekends and in holiday periods we also have a Family Theatre for Children’s Shows and other undercover talks. Scales and Tails is another fantastic undercover attraction showcasing bugs, reptiles and other animals that children can get up close to and handle. We also have various events seasonally which include indoor entertainment.
Do we need to wear wellies?
If the weather has been wet we suggest that visitors either bring wellies or a change of sturdy shoes. In spite of our hard paths around the site, it is a Farm and can as a result get muddy in places.
Do we have to book Laser Combat separately?
During school holidays and at weekends one FREE game of Laser Combat is included in the entry price to Hatton Adventure World for children aged 8-14yrs and up to 2 accompanying adults or older friends.
Games are on a first come first served basis and game times vary. You can book onto the days game at the admissions kiosk on your way in! For more information please click here.
How old do you have to be to play Laser Combat?
Please note Laser Combat is open to children aged 8-14 years and up to 2 accompanying adults or teenage friends (14+) each.
Players must be over 1.2m tall.
When is ‘Pitch up & Play’ available for Laser Combat?
Pitch up and play is available on weekends and school holidays (Hatton school holiday event dates only). If in doubt please call 01926 840023 to check game availability before arriving.
When do the Pony Rides operate?
Pony rides are available during weekends and Warwickshire school holidays from 12.00pm – 4.00pm. A small charge of £2.50 is required per ride.
Pony rides do not operate in heavy rain, if in doubt give us a call before you come – 01926 840023.
Disabled Facilities & Access FAQs
Do you have special tickets for Disabled Visitors?
Disabled visitors can pay a reduced priced entry to the Adventure World. This is £8.50 per person high season or £6.50 per person low season (excluding Christmas) & includes a carer free of charge.
We suggest that if the disability is not obvious you pop some form of proof into your bag/pocket to be shown at the Entry Kiosk.
What disabled facilities do you have, and what is access like?
When you first arrive at Hatton Country World you’ll be directed by signage to our disabled parking area. All the paths around the shops are concreted and most shops are easily accessible. For those shops with a step, ramps can be provided. Within the Adventure World again the paths are all either concrete or ‘hard standing’. Some shows do take place on grass.
There are disabled toilets in Snorty’s Superslide Mania and also by Farmyard Favourites in the Adventure World.
Can we hire a wheelchair?
Unfortunately we don’t have wheelchairs for hire, you are welcome to bring your own.
Heath & Safety FAQs
Are there any height/age restrictions in Superslide Mania?
There are 3 specific areas in Superslide Mania.
One is suitable for babies (0-2), one for toddlers (2-4) and then our slides and larger area are suitable for children over 0.9 metres (about the height of an average 3 year old).
We do ask that arms and legs are covered to ride the slides and socks worn.
Can we handle the animals and bottle feed the lambs?
We follow all the Government Guidelines and as such visitors are very welcome to feed our grassnuts to the sheep, pigs and goats in Farmyard Favourites. Our guinea pigs can also be handled in the Guinea Pig Village.
Unfortunately visitors cannot get into pens with the animals or bottle feed the lambs for risk of infection.
The health and safety of our visitors is of paramount importance to us at Hatton Adventure World. We actively encourage hand-washing after feeding or handling the animals and we have a number of hand-washing stations with warm water and soap.
Are there any special restrictions for pregnant ladies?
Pregnant ladies should avoid close contact with sheep and lambs.
Is any training given before Laser Combat?
All laser combat visitors are given health and safety briefing, get kitted out with high-tech gear, dressed in army uniforms and armed with MP5 style submachine guns.
Full body overalls are provided, so all that you need to do is come along and have some fun!
Party & Group FAQs
How many children can you host for a Birthday Party?
Traditional parties can be booked for a minimum of 10 children and maximum of 50 (room/time dependent).
Laser Combat parties can be booked for a minimum of 10 children and maximum of 40.
Please note we can only host a party for a maximum of 2 birthday children in any one party.
How do I book a Birthday Party?
Bookings for parties should be made online here. A deposit is taken at the time of booking of £50. Final balance is payable on the day of the party.
Can we have exclusive use of Superslide Mania?
Parties do NOT have exclusive use of Superslide Mania. Height restrictions apply and arms and legs must be covered to ride the slides in Superslide Mania.
Socks must be worn.
Do the staff supervise the party?
Please note the party host is NOT a supervisor and all children remain the responsibility of the adults in the party at all times.
We require a minimum ratio of 1 adult for every 5 children at the party in the Adventure World and in Superslide Mania.
Do children get training before the Laser Combat Party?
Laser Combat experts give full instructions and training before you begin.
This includes a health and safety briefing, getting kitted out with high-tech gear, dressing in army uniforms and being armed with MP5 style submachine guns.
Full body overalls are provided, so all that you need to do is come along and have some fun!
Can we book Laser Combat for Adults?
For groups, including corporate events and team building please visit our Hatton Outdoor Laser Combat Website HERE.