Enchanted Christmas Kingdom FAQs
Christmas FAQs
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Enchanted Christmas Kingdom FAQs
Is the visit to Father Christmas Grotto one on one?
Your visit to Father Christmas will be an intimate group experience, with each family having the opportunity to have a photo taken with Father Christmas where he will also present each child with their magic key.
Can I take photos inside Father Christmas’ Grotto?
At the end of the grotto experience each child will have the chance to sit with the man himself to have their photo taken. You are welcome to take your own photos. We will also have a professional photographer in there, where you can get the opportunity to purchase these special photos.
Is my Arrival time the time I book online?
No, the time you book online is your time to visit Father Christmas Grotto, we recommend being at the Land of the Elves 15mins before your time slot, to allow time to travel through the Ice tunnels, where you will meet your Guide Elf at the end, who will take the group on a woodland Journey to find Father Christmas’ Grotto. If your Father Christmas time slot is later in the day please arrive earlier and do the other activities before visiting Father Christmas. The park opens at 09:30.
How much time should I allow?
Please allow a minimum of 3-hours for your visit to the Enchanted Christmas Kingdom, there is a full days’ worth of wonderful activities to enjoy, and we wouldn’t want you to miss out!
Do I have to book ahead, or can I pay on the day?
Due to limited capacity, you will be required to book in advance of your arrival. Book Now
Is the gift from Father Christmas included in my ticket price?
Yes. Children choose a Toy from the Secret Toy Shop. They have a retail value of up to £10 and are included for no additional fee with your child’s admission ticket.
Do you offer a carer pass?
Yes, disabled guests are entitled to a free carer. Please note we may ask for documentation, this can include DLA, PIP, Doctors note, Blue Badge or and additional need documentation.
What does the ticket include?
Your admission ticket includes all the activities listed in the Enchanted Christmas Kingdom programme, plus our usual Hatton Adventure World attractions. Each child will also receive a special key from Father Christmas to unlock a gift of their choice in the Secret Toy Shop — either a toy or a Create-a-Bear (clothes not included). Extra bears can be purchased on the day, and outfits for bears are available at an additional cost.
Does my child receive both a toy and a Create-a-Bear?
No. Each child will receive one key from Father Christmas, which allows them to choose either a toy from the Secret Toy Shop or a Create-a-Bear. Extra bears can be purchased on the day for £20, with optional outfits available separately.
Do Adults have to pay?
Yes, everyone entering the Enchanted Christmas Kingdom will need to purchase a ticket to have access to all the activities (Members must also have paying tickets to be able to access the Christmas activities). Children MUST be accompanied
Do Under 80cm’s have to pay?
Yes, everyone entering the Enchanted Christmas Kingdom will need to purchase a ticket to have access. Under 80cm’s will be able to select a toy from a selection of under 80cm’s toys from Father Christmas’ toy shop. Under 80cm’s will not receive a gingerbread person.
Can I visit during December without having to do the Enchanted Christmas Kingdom?
From 30th November throughout December every weekend is our Enchanted Christmas Kingdom event.
Members can visit these days without doing any Christmas activities, but these tickets are not pre-purchasable, you just turn up with your membership card and we will give you a non-Christmas activity wristband.
Non-members can’t visit without an Enchanted Christmas Kingdom ticket.
Members also get discounted tickets to the Enchanted Christmas Kingdom event.
Weekdays are not Christmas therefore anyone can visit normally until December 19th.
Are the tickets refundable?
The tickets are non-refundable. Please note tickets can be changed in certain circumstances, subject to availability. Please email Hatton@Hattonworld.com with your order reference number and you requested date change and time, the team will then get back to you with availability.
What happens if it rains?
We operate in all weathers. We advise to wear warm and appropriate clothing and footwear. Waterproof clothing and wellies advised.
Can I bring my dog?
Unfortunately, only task trained assistance dogs only are allowed into Hatton Adventure World & Enchanted Christmas Kingdom.
What parking facilities do you have?
We have plenty of on-site parking available for £2 per day. You can pay for parking online when booking tickets, at the admission kiosk on arrival, via the pay machine located in Hatton Shopping Village when leaving, or through the RingGo app.
Is Enchanted Christmas Kingdom wheelchair and pushchair friendly?
Yes, our paths around the Adventure World are hard-standing. However as a outside, working farm these can be uneven in places. Wheelchairs are welcome inside Father Christmas’ Grotto however pushchairs are not.
What are Gingerbread ingredients & allergens?
We have plenty of on-site parking available for £2 per day. You can pay for parking online when booking tickets, at the admission kiosk on arrival, via the pay machine located in Hatton Shopping Village when leaving, or through the RingGo app.
Can i use blue light card disocunt on Christmas tickets?
No, we do not offer discount’s against our Enchanted Christmas Kingdom event.
I have a baby do they require a ticket?
A newborn or baby in arms will not require a however they will not receive a present from Father Christmas.
We do have an under 80cm ticket which includes a gift from Father Christmas’ toy shop (baby suitable presents in there too).
So entirely up to you.
